General Bathhouse Questions
Q: Do I need to book in advance?
A: Yes! We highly recommend booking in advance, especially for weekends and evenings. Walk-ins are welcome for Bathhouse access, but availability is not guaranteed.
Q: What’s your cancellation policy?
A: We require 48 hours’ notice to cancel or reschedule group bookings without penalty. We require 3 hour notice to cancel or reschedule individual bookings No-shows or late cancellations will be charged 50% to cover the cost of staffing.
Q: What should I bring?
A: We recommend bringing a swimsuit, a water bottle, and a change of clothes. Towels are provided.
Q: Is the Bathhouse communal?
A: Yes! It’s a shared space with a warm, welcoming vibe. Everyone is here to relax and recharge.
Q: Can I share my 10-pack?
A: Yes! Our 10-packs are shareable and never expire. They offer a great way to save.
Q: Should I use the Bathhouse before or after my massage?
A: Either is great. It really depends on what feels right for you and what works best with your schedule. Some people love warming up and relaxing before their massage, while others enjoy using the Bathhouse afterward to extend the relaxation.
Q: What’s the best way to use the space?
A: We recommend at least 3 rounds of contrast therapy, about 10–15 minutes in the sauna followed by 1–3 minutes in the cold plunge. This hot-cold rhythm is the magic formula for circulation, mood, and deep reset.
Q: What are the benefits of contrast therapy?
A: Contrast therapy floods your system with endorphins, giving you a powerful, natural mood boost. The cold plunge in particular activates your nervous system, supports circulation, reduces inflammation, and leaves you feeling clear, energized, and alive. It’s a full-body wellness upgrade in just a few rounds.
Q: Is Ceremony a clothing-optional space?
A: No. Swimsuits are required in the Bathhouse at all times.
Q: Is there parking?
A: Yes! We have free parking in front of our building and along the side street.
Q: Do you sell gift cards?
A: Yes, online or in person. They’re great for birthdays, holidays, or “just because.”
Online Booking Help
Q: What if there’s no availability showing?
A: This usually happens if you selected a specific therapist on the “Select a Professional” screen. Try again and skip that step. Just click Next without making a selection. This keeps “First Available” selected and will show you all available appointment times.
Q: I’m having trouble booking group appointments.
A: We’re happy to help, just give us a call.
Prefer to book online? Here’s how:
1. Select “Group Appointments”
2.Choose your service
3. On the “Select a Professional” screen, don’t select anyone, just click Add
4.Click Add More, and repeat the process for each additional service
5.Once everything is added, click Next, choose your time, and complete the booking
Q: The booking site is taking me in circles. How do I start over?
A: Go to the screen that says Cart at the top.
Click on each service listed under “Cart” and select Remove until your cart is empty. Then you can start fresh.
